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I.T. Management

I.T. Management is a specialized skill requiring a high level of technical competence, coupled with good business understanding.
Outsourcing entails externalizing all of your IT related costs to an IT service provider. It can reduce operational costs, and allow access to quality resources. Your do not lose control of your infrastructure, expenses, or advancements and upgrades; you simply pass the management and responsibilities onto a 3rd party service provider such as Ezy PC.

The key benefits of an outsourcing partner such as Ezy PC are:

Single Point of Contact:
Ezy PC provides all the IT requirements from hardware to software, implementation, Internet connectivity and ongoing support. A single point of contact enables you to put the responsibility to one company and to have the problem rapidly resolved, regardless of where the problem lies.
This point of contact is Ezy PC.

Focus on core competencies:
IT infrastructure is often viewed as an evil necessity. The time an electronic solution saves is often exceeded by the time spent managing that solution. System failure, faulty hardware, software glitches, and broken connections cause direct financial losses. Wasted time and stress build up are not easy to calculate and yet despite all these costs, companies continue to try and manage their IT systems internally. Companies need to focus on their core competencies – selling their products and services, instead of trying to solve IT problems.

Prevention is better than cure:
With regular proactive maintenance work many faults can be prevented or detected before complete system failure and expensive downtime for your business. We recommend regular health checks and file clean-ups for all our clients IT infrastructures.

Priority service:
If your business regularly needs a computer technician to be on call during weekends or after hours we offer "priority" status to selected clients. This means your business will take priority over casual users and you can be assured someone will always be available should the worst happen and you have a system failure.

Troubleshooting

For our clients, a lot of software-related issues can be resolved remotely, without the need for a technician to go on site.
Below are some examples of computer related problems we deal with every day.

Trouble Sending / Receiving Emails
Missing programs or files
Lost network connectivity
Annoying Popups
Computer won't turn on
Computer running slow
Computer making a funny sound or smell

Sometimes it is only a five-minute job for one of our technicians to sort out what might give you hours of frustration - don't be afraid to give us a call!

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